FAQ’s

We understand you may have questions regarding our services or our therapeutic approach to counselling. Feel free to visit our FAQ’s below, and if you’ve still got questions, we’re here to support. Feel free to get in touch below!

GET IN TOUCH

Each of our therapists has set their rates individually, and some offer a sliding scale for those in financial need. In general, for our Registered Clinical Counsellors you can expect to pay between $165- $175/ hour session. You can learn more by visiting our About Us page here.
Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in our therapists’ day that could have been filled by another client. As such, we require 24 hours notice for any cancellations or changes to your appointment. Clients who provide less than 24 hours notice, or miss their appointment, will be charged for the full session.
Many extended health plans cover Registered Clinical Counsellors, however some do not. Please check directly with your provider to confirm that Registered Clinical Counsellors (RCC) are covered. All of our associates and students can be claimed under the designation of Registered Clinical Counsellor.
Yes! We do offer direct billing to insurance providers. You will be asked to input your extended health benefits information on our intake form, as well as input your credit card information. Your credit card will be charged for any of the fee that insurance does not cover.
Most folks come in once per week or once every two weeks, others have a regular monthly appointment, and still others who may have fluctuating schedules choose to book online around their schedules. We recommend regular appointments and consistency, especially at first, however, we understand and respect that this may not be realistic for everyone.
How long depends on you and your intention for therapy. If you are looking for short term therapy you can expect approximately 6-12 sessions that focus on practical solutions. With longer term therapy (12 sessions +) you can expect to work at a deeper and more nuanced level to address longstanding patterns and work towards a more whole and fulfilling life.
Ultimately, it is up to you. You do not need to know now, you are always welcome to change the frequency of your sessions, should our schedules be able to accommodate, or discontinue therapy at any time.